Message from the President
2014 Chairperson Report
2014 was a strong year for the University of Illinois Employees Credit Union. UIECU remained true to its vision of Celebrating Campus and Community through Quality Financial Service, and on behalf of the Board of Directors I would like to thank our loyal members, staff, and management for growth, profitability, and success throughout the year.
Your volunteer Board of Directors continued its efforts to provide robust governance to the cooperative, and we are very pleased to share the following achievements throughout the year:
· Over $120 million in new loans issued to members, a record amount for UIECU
· More than 95% of members report being satisfied or very satisfied
· Extended call center hours- 7:00 AM to 7:00 PM, 7 days per week
· Additional drive up lanes and ATMs added for your convenience
· All campus ATMs are now surcharge free
· Dedicated over $42,000 and 200 service hours back to our community
· Refunded $90,000 in fees back to our members
In 2014 we executed several initiatives to serve you better. While we continued the implementation of our new computer system from late 2013, there were many technology upgrades left to be completed. The largest upgrade was to our member home banking system, IBranch. Along with this safer, more advanced system, we were also able to deliver many of the latest features on the market that our members expect, including: a mobile application, remote deposit access from your phone, person-to-person transfers, budget management tools, and enhanced account alerts. We thank all of our members for their patience as our electronic upgrades were completed.
Safeguarding your personal and financial information is a significant focus for UIECU, and we continue to develop ways to protect it. Through a close working relationship with our strong and trusted business partners and an internal focus on financial security, we are confident that your money and your identity are safe with us. At several points throughout the year, our staff and management undergo training and systems testing to ensure our members have the peace of mind that we are looking out for you.
The Board of Directors and management team met in September for a strategic planning session to help identify the top upcoming initiatives. Our session was facilitated by an industry leading strategic planning consultant, and it was energizing to focus on the future of UIECU. Since this was our first long-term planning session since the recession year of 2008, we were happy to remember all we have accomplished for our members. Most importantly, we are proud to have built the infrastructure to remain a safe, strong, and secure financial institution well into the future.
Finally, as we look forward to 2015 and beyond, we are excited to continue our service to Campus and Community under our new name, the University of Illinois Community Credit Union. In the upcoming year you will see new developments as we transition our name and further embrace our community. We are fully invested in our members, neighbors, and the communities we serve. Thank you for investing in your credit union!
Should you have any questions, please contact us at 217-278-7700, firstname.lastname@example.org or provide us direct feedback at www.cufeedback.com/uiecu or stop in one of our locations.