U of I Employees Credit Union
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Fraud Assistance

April 14: Heartbleed Situation
January 15: Target Update
Target Compromise

Useful Links & Phone Numbers
Security Measures In Place To Prevent Fraud
Vishing Fraud Attempts (ATM Deactivation): Increased Activity

Vishing Fraud Attempts: Increased Activity 


Heartbleed Bug 

What is Heartbleed?
UIECU is aware of the media and reports related to the Heartbleed Bug, a potential threat to some online systems. At this time, we believe that UIECU systems are unaffected. To ensure member protection, UIECU and our vendor partners will continue to monitor and research this issue. 

Heartbleed is an exploit of OpenSSL, security code used in some browsers which captures information transmitted through secure browsing. There is a chance that fraudsters could use this vulnerability to get access to information that was considered safe and secure such as passwords, company data or other private information.

How Is It Being Fixed?
Those out there that use this technology will have to update their software to a newer version. Again, we have verified that our UIECU home banking and web sites have not been affected by this issue.

Do I Need To Change My Passwords?
We recommend periodically changing your password for your protection. Although your information is protected, we still recommend changing your current home banking password now that the software updates have been completed - particularly if you have not done so recently.

Where Can I Learn More?
Further information about how to protect your information and determine if a site is at risk is available at: http://heartbleed.com/.

Target Data Compromise:
UIECU Compromised Debit Cards Closed Today

Due to miscommunication with our third party fraud monitoring service, UIECU debit cards that had been identified as at an increased risk for fraudulent activity through the Target data compromise were deactivated on January 15, 2014, instead of the originally communicated January 24. 

Members with compromised debit cards have been reissued a new card which they should be receiving this week if they have not already received it. Please activate the new debit card upon receipt. 
We are very sorry for the inconvenience to affected cardholders but this mass reissue is necessary to protect accounts from the mounting fraud we have experienced. Details about the reissue were sent to all affected cardholders. Originally, our plan had been to keep the current debit cards active through January 24, however due to the previously mentioned miscommunication, cards have been deactivated already. It is our understanding that the bulk of reissued cards have been received or should be arriving shortly. . 
Please know that your credit union is working diligently to safeguard your financial security. Please visit www.uiecu.org for more information, or contact us at info@uiecu.org with any questions or concerns you may have.
Target Data Compromise:
UIECU To Reissue Cards

UIECU has been made aware that credit card and debit card information has been compromised through a recent data breach at Target. According to information posted on the Target website, this issue impacts all customers who made a purchase in any U.S. Target store between November 27 and December 15, 2013. While this is not the result of a compromise at UIECU, we have been working with VISA and our card processors to identify cards that are at risk, in order to protect our members and the credit union.

At this time UIECU has received lists of affected cards from the card processing networks. In order to protect our members and the credit union from mounting fraud losses, UIECU has decided to reissue all cards identified as being at risk as a result of the Target data compromise.

Affected Cards To Be Reissued

If your card is among those at risk, and you have not already initiated a request for a new card, a replacement card is being ordered for you. Please watch your mail for new card(s) over the next several weeks for delivery.

In an effort to minimize further inconvenience to our members during this holiday shopping and travel season, all credit and debit cards that are being reissued will continue to work while the new card is being mailed provided there is no fraudulent activity on the account. If fraudulent transactions are identified prior to the receipt of the new card, the current card may be blocked to prevent further loss.

If you receive a new card, please activate it promptly. You will need to set-up any automatic payments you make using this card with the new card information you receive.

We recognize this has a real impact on members, and take this action only after careful consideration of all factors.


What You Should Do

Watch your mail for separate notification from the credit union that your card is at risk and is being reissued.

As always, please monitor your account for suspicious activity and advise the credit union or other card issuers immediately if there are any transactions you do not recognize.

If you do notice unauthorized debit transactions, please contact 800-262-2024. For other difficulties in the use of your UIECU Debit Card, please contact a credit union representative at 217-278-7700 or 877-678-4328.

For all issues with your UIECU Credit Card, please contact 866-264-1330.
 
Please know that your credit union is working diligently to safeguard your financial security. Please visit
www.uiecu.org for more information, or contact us at info@uiecu.org with any questions or concerns you may have.
 
Sincerely,
UIECU Card Services


Additional Links

Target Announcement
What To Do After Your Card Is Compromised

 


If you suspect fraud on your UIECU VISA Credit Card or Debit Card contact, c
ontact the credit union at 217-278-7700 and the numbers below:

Credit Card Fraud - Call 800-449-7728 (if outside the US, call collect 727-299-2449)

Debit Card Fraud - Call 800-262-2024 

Cash & Check Card Disputed Item Form:
Please fill out and return the Cash & Check Card Disputed Item Form if you suspect fraud for an individual purchase or group of purchases using one of your credit union accounts. If you have any questions about filling out this form, please call the credit union at 217-278-7700 to speak with a Members Service Representative.


MESSAGE TO MEMBERS -- Posted April 16, 2013

Multiple Security Measures In Place To Identify Fraud

In the last few days there has been heightened awareness of possible fraudulent activity involving both Credit Cards and Debit Cards nationwide. Cardholders carrying both VISA and MasterCard branded cards may have been affected at credit unions and banks. This is not the result of any security breach involving UIECU systems.

Multiple security measures are in place to identify and reduce fraud. Please know that:

• We are committed to protecting member information and financial assets.
• Members are not responsible for losses due to fraudulent transactions on their accounts if reported according to account agreements.
• Daily transaction limits have been established to accommodate most normal cardholder demands, but reduce exposure to fraudulent activity.

Members can assist by:

- Keeping a close watch on your accounts and advise the credit union or other card issuer immediately if there are any transactions you do not recognize.
- Monitor accounts regularly through I-Branch Home Banking.
- Set up “account alerts” online through I-Branch Home Banking to provide notification of transactions or balance thresholds.

For additional tips on how you can protect yourself from potential fraud, please visit our website at www.uiecu.org.

In addition to our standard practices, we are continually monitoring accounts for suspicious activity. This heightened security may result in the suspension or delay of some transactions. We apologize for any inconvenience this may cause.

If you experience any unusual activity or difficulty in the use of your card please contact a credit union representative at 217-278-7700 or 877-678-4328.


Please know that your credit union is working diligently to safeguard your financial security. Please visit www.uiecu.org for more information, or contact us at info@uiecu.org with any questions or concerns you may have.

 

Sincerely,
U of I Employees Credit Union


Vishing Fraud Attempts (ATM Deactivation): Increased Activity - Posted 3/27/13

There have been reports that some individuals have received vishing calls requesting personal account information. Although the call is being identified as coming from the credit union, we want to assure you that this is not the case and it is our policy to never call a member or non-member to request personal account information. Please rest assured that your information at the credit union has not been compromised.

These calls are scams attempting to acquire your account information and commit fraud. If you receive a call, do not respond to the call, simply hang up and do not give out your information. If you have already given out your information due to a call such as this, please contact the credit union immediately.

Please be assured that the credit union would never do solicitation calls that would request your personal information.

If you have any questions, please contact your nearest University of Illinois Employees Credit Union branch, call 217-278-7700 or email us at info@uiecu.org.

 


 

A third-party vendor phone number has been compromised. The number has since been disconnected but there have been reports that some individuals have received vishing calls from this line requesting personal account information. So far these attempts have affected non-members only, and seem to be at random. The vendor is further investigating this matter. Although the call is being identified as coming from the credit union, we want to assure you that this is not the case and it is our policy to never call a member or non-member to request personal account information. Please rest assured that your information at the credit union has not been compromised.
 
These calls are scams attempting to acquire your account information and commit fraud. If you receive a call, do not respond to the call, simply hang up and do not give out your information. 

Please be assured that the credit union would never do solicitation calls that would request your personal information.

If you have any questions, please contact your nearest University of Illinois Employees Credit Union branch, call 217-278-7700 or email us at info@uiecu.org.


Useful Links & Phone Numbers UIECU is concerned about the safety and security of your credit and debit card. We partner with the following organizations to monitor activity that occurs on your account, and want you to be aware that they may contact you on rare occasions if there is any suspicion of fraudulent activity on your account.

They are:

Credit Card Fraud - Call
800-449-7728 (if outside the US, call collect 727-299-2449)

Debit Card Fraud - Call 800-262-2024 

We would encourage you to contact the number above or the credit union if you receive a call regarding a potential compromise on your account.

These numbers may also be used to report a lost or stolen card.

 


Identity Theft Information:

Discover how to protect yourself from identity theft.

Federal Trade Commission (FTC):
www.consumer.gov/idtheft/
877-438-4338

Major Credit Bureaus:
Equifax
www.equifax.com
800-525-6285

Experian
www.experian.com
888-397-3742

Trans Union
www.transunion.com
800-680-7289

Free Credit Report:
www.annualcreditreport.com
877-322-8228


Social Security Fraud Hotline:
800-269-0271

Cash & Check Card Disputed Item Form:
Please fill out and return the
Cash & Check Card Disputed Item Form if you suspect fraud for an individual purchase or group of purchases using one of your credit union accounts. If you have any questions about filling out this form, please call the credit union at 217-278-7700 to speak with a Members Service Representative.

 

 

 

 

 

 

 
 
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