U of I Employees Credit Union
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I-Branch FAQ

How often will I be required to change my password?
Change your password frequently by logging into iBranch and selecting “Options” then “Personal”. To help keep your account secure, you will be required to change your password every 180 days.
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How do I log into iBranch if I only have a UIECU Credit Card?
Your credit union savings account number (member number) is utilized to access iBranch. This number was provided to you when you first opened your account. You will then establish an iBranch ID and password, select a unique image and then set-up your personal identification questions. Please note that you will only have to complete the following process once to set up the required multi-factor authentication security feature.
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How do I log into iBranch for the first time?
If you have not yet set up your iBranch account you will need to establish your iBranch ID, password and security questions. Please note that you will only have to complete the following process once to set up the required multi-factor authentication security feature.

o Use the Home Banking Login box located at the upper left corner of the home page.
o Click Enroll.
o You will be shown our current UIECU Account Access and Online Services (iBranch) Disclosure Statement, please read this statement and click on "I Agree."
o You will then be asked to enter the primary accountholder's personal information, including: SSN, Account # and email address. This information will need to match your information provided at account opening.
o From here, you will have to enter additional information and will be taken through the process of setting up your iBranch ID, password and multi-factor authentication questions. If you have any trouble with getting set up with your online account please contact us at 217-278-7700 or info@uiecu.org.
o Please note that your iBranch ID must be between 6-12 characters, begin with a letter and include letters and numbers. Your iBranch password must be between 6-10 characters and may include a combination of letters, numbers, upper and lower cases, and any symbols except the @ sign.
o You will then be asked to select a personal identification image which will display every time you log in, going forward.
o You will then enter your additional personal identification questions and answers, as well as set-up an online password recovery question and answer.
o From here, you will be taken to a display of your accounts.

For additional help, please call 217-278-7700 or email info@uiecu.org. We will verify your membership and give you the instructions. Please do not email your account number or any other identifier, please just send your full name.

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How do I log into iBranch after the first log in?
You must use your iBranch ID and Password to access your accounts. Please make note of your Password and keep it private. If you have forgotten your ID or Password, please contact UIECU at 217-278-7700.
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What browsers are supported by the new iBranch?
Current and prior major releases of Internet Explorer, Firefox, Safari and Chrome are supported. However, due to issues encountered by IE8 users, IE8 will not be supported beginning June 26, 2014, so members will need IE9 or higher.
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Can I view sent secure messages in the message center?
You will not be able to see sent messages unless you have received a reply. A copy of your original message will show at the bottom of the reply.
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What new features are available in the most recent iBranch Upgrade?
The recent upgrade to I-Branch Home Banking (2014) includes many new and exciting features that will help make your home banking experience easier and more informative. The list below is a snapshot of some of these new features:

• Apps For Your iPhone, iPad and Android: An improved mobile member experience from wherever you are.

• Remote Check Deposit: Qualified members can deposit checks from their smartphone or scanner.

• Person-To-Person Transfers: Send money to nearly anyone with just an email.

• Online Financial Management Tool: Automatically categorize financial transactions and track your spending habits with ease.
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What are the parameters for setting up an iBranch ID and Password?
The iBranch ID you select can be six (6) to twenty (12) alphanumeric characters and must begin with a letter.

The Password you select can be six (6) to twenty (10) alphanumeric characters, and can include both upper and lower cases as well as any symbols excluding the @ sign.
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Is there a fee for iBranch Home Banking or any service within iBranch?
Access to iBranch for account information, transfers and related transactions is provided free of charge. Within iBranch several options are fee based. The online bill payment service, available by selecting Bill Pay, is available to members who have an Illini Advantage PLUS account, Eco-Checking account or top tiers of Loyalty Checking accounts for free and to members with other checking accounts at a $3.99 monthly fee for unlimited use. Other services subject to a fee include: Stop Payment, Order Check Copies and Order Statement. These services are subject to fees regardless of whether they are requested in person or through iBranch. The full schedule of fees is available online - Fee Schedule.
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How do I check my balance?
Your current balance is available on the first page when you log into home banking. For further account details, simply click on the account you are interested in looking at and you will see current and available balances, as well as recent transactions. Available balance is the amount you currently have access to in your account and reflects pending charges and debit card transactions in your account.
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Can I transfer money to another person's account from my account?
Yes. You can transfer money to any person both within and outside of the credit union using our new iPay system.
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How do I transfer money between accounts?
Click on Transfer from the navigation bar. From here, you can select the accounts you want to transfer between, the frequency and date of transfer.

After selecting Transfer Funds, you will get a confirmation number. Print the page or jot down the confirmation number for your records.
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How do I open an account?
On the website, you can apply for a wide variety of accounts. Click on Applications and then Account Application. All paperwork and disclosures will be mailed to you for your signature(s).
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How do I see if a check has cleared?
Click on your checking account to see Account Details. Everything that is listed under your account has cleared your credit union account. Review the list to find the check number in question or look through the payment amounts for the dollar amount of a check you have written. Cancelled checks are also available for viewing.
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How do I re-order checks?
Click on Reorder Checks from the navigation bar. If this is your first time ordering checks or if you have a change in address, you will need to contact the credit union for instructions.
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How do I stop a check from being paid?
Navigate to the checking account and then select Stop Payments from the navigation bar. Fill in the requested information and click submit. There is a fee for a Stop Payment Request. See the Fee Schedule.
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How do I reach a real person within iBranch?
To reach a real person, during office hours, select Options and then click on Secure Messaging. We will answer your question in the order it is received. Or you may call the credit union during office hours for support at 217-278-7700.

Please note: The response to your inquiry will be returned to you within iBranch. iBranch is not capable of sending email to your personal email account, at this time. You will see any messages under the Message Center. If you would prefer to be contacted via your personal email account, please state so in your inquiry and include your personal email address and a phone number where you can be reached in the message. Not all inquiries can be answered via your personal email, due to the sensitive nature of account information and security concerns.

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Am I able to make a check withdrawal from my account?
Yes, it is possible to have a check withdrawn from your account. It will be made payable to the primary owner of the account and mailed to the address we have on file for the owner of the account. Go to Check Services then Check Withdrawal.
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Can I request a check withdrawal from my account payable to someone else?
It is not possible to have another person's name or address on a withdrawal check. To make a payment to someone else, please use the iPay tab within iBranch. There may be a fee associated with iPay.
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Is there a fee for the iPay service?
After a 60-day free trial period, there is a monthly fee for UIECU's online iPay service. This fee will be automatically deducted from your checking account and is free for members with Illini Advantage PLUS Checking, Eco-Checking and top tier Loyalty Checking accounts. A fee of $3.99 per month for all other checking accounts is charged. For full disclosures, please see iBranch Disclosure.
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How many bills can I pay with the iPay service?
There is no limitation on the number of bills you can pay from your checking account.
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How do I cancel my iPay service?
You may email us within iBranch by clicking on the Message Center in the upper right hand corner. Or you may write to us by fax or mail. Just confirm that all bills that have been requested, have been processed, and that you'd like to cancel the service and give us a specific date the cancellation should be effective.
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If I pay a bill online, am I able to stop payment on it? If so, how do I go about doing that?
Yes, you can request a stop payment by sending an email via iBranch or by calling the credit union at 217-278-7700 or toll free at 877-678-4328. If the check has not cleared, a stop payment can be issued. If the bill was paid electronically, no stop payment can be issued. There is the standard $25.00 fee associated with stop payments. Please have the confirmation number of the transaction available when requesting a stop payment.
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Does Overdraft Protection cover my checking account if there aren't enough funds in it for paying a bill from the Pay Bills tab?
No. If the funds are not available, the transaction will not be successful. You will receive a message via iBranch email stating that the transaction was unsuccessful.
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How do I download my information into Quicken or Microsoft Money?
Under the Accounts tab click on “Download”. From select the account and date range that you would like to include. Then select the program that you will be working with and submit. This will automatically prompt a pop-up box that starts to download the file to your computer.
Programs to choose from include:
• Quicken
• Quickbooks
• Microsoft Money
• Excel Spreadsheet
• Excel 2003 Spreadsheet
• Comma Separated Values
• Comma Separated Values (Excel 2003)

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Why does the balance of my visa listed on the account page not match the balance listed on the VISA portal?
The balance listed on the accounts page is only updated once a day. If you have made payments or purchases after the update your balances will not match. The most accurate information can be found by selecting the VISA Credit Card tab at the top of the page.
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Can I change the timeout settings so I am never logged out of iBranch?
For security purposes the timeout is set to 10 minutes and cannot be changed. If the system does not detect activity for 10 minutes you will be logged out and required to login again for access.
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What is eBill?
eBill will allow members to receive bills from registered companies (phone, water, electric, cable) directly through home banking. eBill will provide an added layer of convenience by eliminating the need to navigate to multiple websites to pay your bills.
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What are Person to Person transfers?
Person to Person transfers will allow members to make payments using only the recipient’s name and email address. You will now be able to pay your babysitter, landscaper, housekeeper, family and friends without knowing their banking information.
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Local 217-278-7700      
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PO Box 500
Champaign, IL 61824-0500

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