Recently, there have been multiple email fraud attempts, known as "Phishing”, that appeared to be from UIECU or some other organization. These false emails ask for the recipient to click on a link to verify their accounts or tell the reader their account has been breached and needs verification. If the recipient proceeds with the link in the email, they are directed to a false website and asked for their account numbers, credit and debit card numbers, and PIN numbers, along with other personal information, like social security numbers. UIECU is NOT soliciting members to update their account information via email nor has our security been compromised.
Fraudulent emails frequently make these mistakes:
- Due to the random nature of this type of fraud, these emails are often sent to people who have never had an account at UIECU nor ever had any affiliation with the University of Illinois.
- These emails are sent to an email address you’ve never given the credit union (or whatever organization they claim they are from).
- They use the word "customer" instead of member. You own your financial institution and are a member of this credit union.
- They say "UIECU online account" instead of I-Branch Home Banking.
- They ask you to contact the "UIECU online account staff," which will direct you to a fraudulent website, instead of calling us at 217-278-7700.
- The subject line is "Important Information About Your Account" when UIECU does not ever send account sensitive information via email.
Anyone who receives an email that asks for account information should consider it a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the email. If you responded to such an email and provided any confidential account information, please notify UIECU immediately.
For more information, including how to file a report of this crime, go to http://www.cybercrime.gov. You may also contact the NCUA Fraud Hotline at 1-800-827-9650.
Please note: No one should ever ask you for your PIN nor should you provide your PIN to anyone via a website or telephone transaction. Do not give out your social security number unless you know the website you are on is secure. Do not give out your social security number by phone, if you did not initiate the phone call.