U of I Employees Credit Union
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Upgrade FAQ

Why is a system upgrade necessary?
In recent years, our current system has been very limited in its capabilities and integration with new technologies. Converting to the new system will provide us with new technology and improved processes to help us better serve you. Not only will we be able to offer you the best in products and services, we'll also be able to enhance security features and provide more efficient service. This upgrade is designed to make banking with UIECU even better.
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When will the credit union be closed?
The credit union will be closed as of close of business Friday, September 27, 2013, through Monday, September 30, 2013. We will reopen on Tuesday, October 1, 2013, for regular business.
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How can I access funds during the closure period?
During this time, you will still have access to use your UIECU debit and credit cards as well as checks. Please be sure to keep track of your spending during this time, since there will be no access to home banking or Touch Tone Teller.
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When will normal services resume?
All branches and services will resume as normal on Tuesday, October 1.
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Is my personal and financial information safe and secure?
Yes, we will continue to adhere to industry best practices to safeguard your personal and financial information.
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Will I be able to access I-Branch and Touch Tone Teller during the system upgrade?
Unfortunately all electronic services will be unavailable at this time. Please ensure to complete all online banking, touch tone teller, and bill pay transactions prior to close of business on Friday.
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Will existing transaction history be available online after the upgrade?
Transaction history and check images prior to October 1st will not be available online after the upgrade. Please login to your account prior to September 27th and print any history you may need. However, eStatements will be available online after the upgrade to those members that signed up for electronic statements. Please call or visit your nearest branch if you have questions regarding eStatement setup.
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Will there be changes to Touch Tone Teller (TTT)?
Yes, TTT will also receive an upgrade. New login information will be required; information will come in a separate letter to members who are currently using TTT.
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Will my statements remain the same?
Our existing format will be retained as much as possible, however sub numbers, some account descriptions and transaction descriptions will change.
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My loan payment is due on the 28th, will it be considered late?
Your loan payment is not reported to the credit bureau as late unless it is over 30 days past due. The system will not charge a late fee until after our 14 day grace period. However, we do have several night drop boxes available for you in the event that you would like to drop off your payment during the weekend of September 27-30. Our night drop boxes are available at our First Street and Five Points branches for your convenience. All payments dropped off during this weekend will be posted on October 1.
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I have a share certificate (CD) coming due between September 28-30, 2013. When will I be able to make changes to this account?
UIECU Silver Share Certificates have a ten-day grace period at maturity. During this time you can make changes to your certificate without penalty. So, you will have some time after the conversion to stop by or mail in a request to make changes.
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Will the upgrade affect any scheduled ACH deposits or withdrawals?
Yes, all ACH deposits and withdrawals scheduled for the weekend of September 27-30 will post to your account on Friday September 27.
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Will my member number change?
No, member account numbers will not change. However, there will be a few changes to the “sub” numbering format and share descriptions. You may also see a change in the account numbers listed on the bottom of your checks. This will not affect any bill pay, auto payments or ACH services that you currently have set up. This is primarily a housekeeping change for the new system. For example - your primary share savings will now be called a Membership Savings. Please see the table below for other changes:

Account Type Post-System Upgrade Share ID
Membership Savings........................................0001
Additional Savings Products..........................0002-0030
Money Market.........................................0050-0059
Share Certificates...................................1000-9999

Consumer Loans (Auto & Personal...........0001-0079, 0090-9999
Home Equity Loans....................................0080-0089
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Will my bill pay and online transfers process as normal?
No, all bill pay and home banking transfers scheduled for the weekend of September 27-30 will not process as scheduled. You will need to login to home banking prior to the upgrade to postpone these items. All payments that fall within the upgrade window will need to be rescheduled for a different date prior to the upgrade. We recommend that you make alternate arrangements if this creates an issue with your payment.
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Phone Terms and Conditions Illini Union Branch, Urbana    
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PO Box 500
Champaign, IL 61824-0500

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Once a member, always a memberShared BranchingEqual Housing LenderNCUA

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