How do I log into I-Branch?
You will only have to complete the following process once to set up the required multi-factor authentication security feature.
NOTE: If you have an I-Branch link set up in your browser's favorites, please update it to the new link address.
o Click on I-Branch - Login to Home Banking.
o Click Enroll.
o Enter your Login ID.
o Enter your Password.
If you are currently an I-Branch user, your Password for I-Branch has not changed. However, you will be prompted to change your Password on a later screen.
If you have never used I-Branch, please contact UIECU at info@uiecu.org with your full name, no other information is necessary.
o Enter in the Random Code that is displayed in the box and click Next.
o Please read and Accept the disclosures for using I-Branch and Bill Payment to proceed. If you do not agree with the terms and disclosures for use of the system, please log out.
o Create three (3) Security Questions and Answers that are unique to you, to further secure your account. Each time you login, one of these questions will be randomly selected and will require your correct reply to proceed with the login.
o Create a Security Key word or phrase that will always display on your screen when you are in I-Branch. This security feature is an important step against phishing, if your Security Key word or phrase isn't displayed; you are not in I-Branch and should not proceed.
o Enter your email address. (Optional)
o Click on Finalize. You are now logged into your account and your Security Key word or phrase should be displayed in the upper left section of your screen.
For additional help, please call 217.278.7700 or email info@uiecu.org. We will verify your membership and give you the instructions. Please do not email your account number or any other identifier, please just send your full name.
Back to Top
How do I log into I-Branch after the first log in?
You must use your Login ID and Password to access your accounts. Please make note of your Password and keep it private. If you have forgotten your Password, please contact UIECU at info@uiecu.org or 217-278-7700.
Back to Top
What are the parameters for setting up a Password?
The Password you select can be six (6) to twenty (20) alphanumeric characters.
Back to Top
Is there a fee for I-Branch home banking or any service within I-Branch?
Access to I-Branch for account information, transfers and related transactions is provided free of charge. Within I-Branch several options are fee based. The online bill payment service, available by selecting Billpay, is available to members who have an Illini Advantage PLUS account or Eco-Checking account for free and to members with other checking accounts at a $3.99 monthly fee for unlimited use. Other services subject to a fee include: Stop Payment, Order Check Copies and Order Statement. These services are subject to fees regardless of whether they are requested in person or through I-Branch. The full schedule of fees is available online - Fee Schedule.
Back to Top
How do I check my balance?
Your current balance is available on the first page under Accounts and Balances. You will see your current balance and your available balance. Available balance is the amount you currently have access to in your account and reflects pending charges and debit card transactions in your account.
Back to Top
Can I transfer money to another person's account from my account?
Yes. An I-Branch Cross Accounts Authorization Form is required.
Back to Top
How often is twice a month for transfers?
Twice a month transfers happen on the day you enter for the Start Transfer Date, and again fifteen (15) days after that.
Back to Top
How do I transfer money between accounts?
Quick transfers can be made from the bottom of any screen. Or, click on Accounts and then Transfer from the navigation bar. Use schedule to transfer on a specific date. Use the pull down menus to select the account to transfer from and the account to transfer to. Then fill in the amount you would like to transfer.
After selecting Transfer Funds, you will get a confirmation number. Print the page or jot down the confirmation number for your records. More information is available by selecting Help from one of the navigation bars.
Back to Top
How do I open an account?
On the website, you can apply for a wide variety of accounts. Click on Applications and then Account Application. All paperwork and disclosures will be mailed to you for your signature(s).
Back to Top
How do I see if a check has cleared?
Click on your checking account to see Account Details. Everything that is listed under your account has cleared your credit union account. Review the list to find the check number in question or look through the payment amounts for the dollar amount of a check you have written. Cancelled checks are now available to view as well.
Back to Top
How do I re-order checks?
On the navigation bar, go to Check Services and click on Check Reorder. You will need your re-order form from the last check order you received.
If this is your first time ordering checks or if you have a change in address, you will need to contact the credit union for instructions.
Back to Top
How do I stop a check from being paid?
On the navigation bar, go to Check Services and click on Check Stop Pay. Fill in the requested information and click submit. There is a fee for a Stop Payment Request. See the Fee Schedule.
Back to Top
How do I download my information into Quicken or Microsoft Money?
On the navigation bar, go to Accounts and click on Download. Select the account you would like to export from and the date range. You will see a pull down menu with the types of exports that are available. Choose which type of export you need and click on Download Data.
Quicken- Input a date range you would like to export, using the Month/Day/Year format of MM/DD/YYYY. Then click on Download Data. Select Save. Choose the location you would like the file to save on your personal computer. (Recommendation: Create a special folder for exported files or use a labeled diskette.) Once the download is complete, open Quicken. Choose which account you would like to import to. Follow the Quicken instructions for importing transactions to an account.
MS Money-Input a date range you would like to export, using the Month/Day/Year format of MM/DD/YYYY. Then click on Download Data. Then open Money and the file will be there for you to open.
Other types of downloads are also possible, for example to Excel Spreadsheets or plain text files. The process for these types of downloads is basically trial and error and varies widely depending on your software.
Back to Top
How do I reach a real person within I-Branch?
To reach a real person, during office hours, select Options and then click on Secure Messaging. We will answer your question in the order it is received. Or you may call the credit union during office hours for support at 217-278-7700.
Please note: The response to your inquiry will be returned to you within I-Branch. I-Branch is not capable of sending email to your personal email account, at this time. You will see any messages when you return to the My Accounts page. If you would prefer to be contacted via your personal email account, please state so in your inquiry and include your personal email address and a phone number where you can be reached in the message. Not all inquiries can be answered via your personal email, due to the sensitive nature of account information and security concerns.
Back to Top
Am I able to make a check withdrawal from my account?
Yes, it is possible to have a check withdrawn from your account. It will be made payable to the primary owner of the account and mailed to the address we have on file for the owner of the account. Go to Check Services then Check Withdrawal.
Back to Top
Can I request a check withdrawal from my account payable to someone else?
It is not possible to have another person's name or address on a withdrawal check. To make a payment to someone else, please use the Bill Payment tab within I-Branch. There may be a fee associated with Bill Payment.
Back to Top
Is there a fee for the Bill Payment service?
After a 60-day free trial period, there is a monthly fee for UIECU's online Bill Payment service. This fee will be automatically deducted from your checking account and is free for members with Illini Advantage PLUS Checking or Eco-Checking and $3.99 per month for all other checking accounts. For full disclosures, please see I-Branch Disclosure.
Back to Top
How many bills can I pay with the Bill Payment service?
There is no limitation on the number of bills you can pay from your checking account.
Back to Top
How do I cancel my Bill Payment service?
You may email us within I-Branch by clicking on Options, then Secure Messaging. Or you may write to us by fax or mail. Just confirm that all bills that have been requested, have been processed, and that you'd like to cancel the service and give us a specific date the cancellation should be effective.
Back to Top
If I pay a bill online, am I able to stop payment on it? If so, how do I go about doing that?
Yes, you can request a stop payment by sending an email via I-Branch or by calling the credit union at 217-278-7700 or toll free at 877-678-4328. If the check has not cleared, a stop payment can be issued. If the bill was paid electronically, no stop payment can be issued. There is the standard $25.00 fee associated with stop payments. Please have the confirmation number of the transaction available when requesting a stop payment.
Back to Top
Does Overdraft Protection cover my checking account if there aren't enough funds in it for paying a bill from the Pay Bills tab?
No. If the funds are not available, the transaction will not be successful. You will receive a message via I-Branch email stating that the transaction was unsuccessful.
Back to Top
